Return Policy – janetresta.com

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1. Returns & Exchanges

We accept returns within 30 days of delivery for most items purchased at janetresta.com. All returned items must be in original condition – unworn, unwashed, and with tags attached.

2. How to Return

  1. Visit janetresta.com/account to initiate your return
  2. Select the order and items you wish to return
  3. Print the prepaid return label (where applicable)
  4. Package items securely in original packaging
  5. Drop off at designated carrier location

3. Return Conditions

  • Original proof of purchase required
  • Final sale items cannot be returned
  • Swimwear and intimate apparel must have hygiene seals intact
  • Custom-made items are non-returnable

4. Refund Processing

  • Refunds issued to original payment method
  • Processing time: 5-10 business days after we receive return
  • Original shipping fees non-refundable
  • Return shipping fees deducted from refund (unless our error)

5. Exchanges

For size exchanges:

  1. Return original item following standard process
  2. Place new order for desired size at janetresta.com

6. Damaged/Defective Items

If your item arrives damaged:

  1. Contact us within 72 hours of delivery
  2. Provide photos of damage/defect
  3. We’ll arrange free return and replacement

7. International Returns

  • Customer responsible for return shipping costs
  • Refund excludes original shipping charges
  • May be subject to customs deductions

8. Store Credit Option

Instead of refund, you may request:

  • Store credit for full item value
  • No deduction for return shipping
  • Valid for 12 months

9. Non-Returnable Items

  • Earrings (for hygiene reasons)
  • Customized/personalized products
  • Items marked “Final Sale”
  • Gift cards

10. Questions?

Visit our Help Center at janetresta.com/help for assistance.